Privacy Policy
Last updated: January 2025
Table of Contents
1.Introduction
Pulsio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our team health check service at getpulsio.com.
Key points: We collect only what's necessary to provide our service. We never sell your data. You have control over your information.
2.Information We Collect
2.1Information You Provide
We collect information you provide when you:
- Create an Account: Name, email address, and profile information
- Create or Join a Team: Team names, roles, and organizational associations
- Submit Check-ins: Mood ratings (1-5 scale), workload assessments, blocker descriptions, and comments
- Configure Integrations: Slack workspace info, channel preferences, and notification settings
- Subscribe to Paid Plans: Billing contact information (payment details are handled by Stripe)
2.2Information Collected Automatically
When you use the Service, we automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages viewed, features used, check-in submission times
- Log Data: IP address, access times, referring URLs
2.3Information from Third Parties
- WorkOS: Name, email, and profile picture when you sign in
- Slack: Your Slack user ID and email when you connect the integration
3.How We Use Your Information
Service Delivery
- Create and manage your account
- Process check-in submissions
- Generate team health insights
- Send reminders via email or Slack
Communications
- Transactional emails
- Check-in reminders
- Service updates
- Support responses
4.Anonymous Check-ins
What "Anonymous" means: When you submit an anonymous check-in, your identity is not displayed to team administrators or other team members.
For system integrity and abuse prevention, we maintain an internal record linking submissions to accounts. This is never exposed to team administrators.
5.How We Share Your Information
We do not sell your personal information.
6.Data Security
We implement appropriate measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and monitoring
- Access controls limiting employee access to personal data
- Secure authentication through WorkOS
7.Data Retention
We retain your data for as long as your account is active. When you delete your account:
- Personal information is deleted within 30 days
- Some data may be retained for legal compliance
- Aggregated/anonymized data may be kept for analytics
8.Your Rights and Choices
All Users
- Access your data
- Correct information
- Delete your account
- Export your data
EEA Residents (GDPR)
- Object to processing
- Restrict processing
- Withdraw consent
- Lodge complaints
California (CCPA)
- Know what's collected
- Request deletion
- Opt-out of sale (N/A)
- Non-discrimination
To exercise any of these rights, contact us at privacy@getpulsio.com.
9.International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. We implement appropriate safeguards such as standard contractual clauses to protect your information.
11.Children's Privacy
The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete that information promptly.
12.Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and sending an email notification for significant changes.
13.Contact Us
Privacy inquiries: privacy@getpulsio.com
General support: support@getpulsio.com
We will respond to your request within 30 days.